Production of your order will commence upon confirmation of payment receipt. The production time depends on the complexity of the artwork and customization requirements, as well as our current design schedule. Generally, the process—including drawing, artwork confirmation, and full manual assembly—takes approximately 14 days to 3 weeks. If you have specific time requirements, please inform us in advance, and we will check our design schedule to accommodate your needs.

As these are custom handmade artworks, we require payment confirmation before starting production. You may choose to pay via bank transfer or credit card.

Order Processing Steps:

• Payment Confirmation: Upon receiving your payment, we will begin processing your order.
• Production Scheduling: Your order will be added to our production plan.
• Drawing Confirmation: Once the design is complete, we will provide the artwork for your approval.
• Production and Assembly: After confirmation, we will proceed with manual production and framing.

Note: During the artwork confirmation stage, you can modify colors, names, and other details.

We offer various sizes and design options to meet different needs. You can choose from existing designs and sizes or inform us of your customization requirements, and we will provide professional advice and solutions. Please feel free to contact us if you have any requests.

We accept bulk orders for corporate gifts! We offer personalized customization to meet the needs of company events, employee benefits, or special occasions. Large orders can enjoy exclusive discounts. Please contact us to customize your exclusive gifts.

The back of the artwork is equipped with hanging hardware. You can use nails to fix it to the wall or use a picture hanging system for suspension.

Thank you for your interest in our artworks. Generally, once an order enters the production process, we may not be able to make significant modifications. However, if your modification request is within our capabilities, please inform us as soon as possible, and we will do our best to accommodate it. Once the artwork is completed, we regret that we cannot make further changes. If you have any questions or special requests, please feel free to contact us, and we will be happy to assist you.

Yes, all artworks undergo strict quality inspections before shipment to ensure every detail is flawless. Only artworks that pass the inspection will be shipped, ensuring that you receive each piece in perfect condition.

These handmade custom products require full payment before proceeding with the design and production. We offer various payment methods, including:

• Bank Transfer (for Malaysia)
• ATOME Installment Plan (0% interest, 3-month installment)
• Credit/Debit Card (for international orders)
• PayPal (for international orders)

Please let us know your preferred payment method, and we will provide you with detailed payment instructions!

We understand that a one-time payment may bring some pressure. Therefore, we offer ATOME's 0% interest installment payment service, allowing you to split the payment over 3 months for easy payment. If you need more information, please feel free to contact us.

Once your order is completed, we will arrange for shipping to ensure you receive your paper carving artwork as soon as possible. Below are the detailed shipping arrangements:

Production & Shipping Timeline

• Production Time: We typically require 2 to 3 weeks to carefully craft your order.
• Shipping Arrangement: Once production is complete, we will immediately arrange for shipping.

Delivery Methods & Estimated Time

• West Malaysia (Peninsular Malaysia): Delivered via courier services such as GDEX, POSSTORE, etc., usually within 3 to 5 working days.
• East Malaysia (Sabah & Sarawak): Delivery may take longer, usually 7 to 14 working days.
• International Shipping: For international orders, we primarily use FedEx or other international courier services. The exact delivery time depends on the destination country and the selected FedEx service type. (International shipping costs are to be borne by the customer, as the fees vary based on package weight, dimensions, destination, and selected service type. You may use FedEx’s shipping cost calculator to estimate the shipping fees.)

Shipping Fees

• Free Shipping Within Malaysia: We offer free shipping across Malaysia, covering both West Malaysia and East Malaysia.
• International Shipping Fees: Charges will be based on the weight, size, and destination of the package.

Important Notes

• Shipping & Delivery Times: May vary based on the specific address and destination country.
• Courier Delays: If any delays occur due to courier services, you may notify us or contact the courier directly for assistance.
• Tracking Information:
• Once your order has been shipped, you will receive a WhatsApp notification with tracking details, allowing you to monitor the package status at any time.

If you have any further questions or require additional assistance, please feel free to contact us. We are happy to assist you! 😊

We prioritize shipping safety, and all artworks are carefully packaged using professional protective materials and reliable courier services to ensure they arrive in perfect condition.

• If there is a quality issue with the artwork itself, we will provide a repair service. Please contact us within 3 days and provide photos of the issue.
  
  
• If the artwork is damaged during shipping, please contact us within 24 hours and return the product. Once we receive it, we will repair or replace it and reship it to you.
  
  

Your satisfaction is our top priority, and we will ensure your artwork is well-protected and delivered in the best condition possible! 🎁📦

Our artworks are created using high-tech engraving technology, with the smallest details crafted to as fine as 0.03mm, ensuring exquisite precision in every piece.

• Long-lasting preservation: The artwork can remain vibrant without fading, yellowing, or deteriorating over time.
• Eco-friendly & safe: Made with acid-free, high-quality imported paper, free of harmful chemicals.
• Water-resistant & moisture-proof: Helps protect the artwork from humidity, preventing mold growth.
• Delicate & refined: Special paper materials enhance the intricate details of the artwork.

To keep your artwork in pristine condition for years, please follow these maintenance tips:

• Avoid direct sunlight: Prevents fading or paper becoming brittle.
• Keep in a dry environment: Protects against moisture and mold formation.
• Regular cleaning: Use a soft brush or clean cloth to wipe the glass surface gently—avoid using chemical cleaners.

By following these simple steps, your paper carving artwork will stay beautiful and well-preserved for a long time! 😊